![ServiceTitan](https://cdn.staff.am/staff.am/upload/e/4/1/8/e418fe84.png)
Customer Support Advocate
Deadline: 22 June 2024
Employment term: Permanent
Category: Software development
Job type: Full time
Location: Yerevan
Job description:
Ready to be a Titan?
We accompany our customers every step of the way from the moment they partner with us to the end of their journey. We bring passion to what we do every day because what we do matters to real people. We work in a collaborative environment to ensure we deliver an exceptional customer experience. We provide solutions that build relationships that go far beyond a business partnership. We are a group of ambitious, intelligent, hard-working, and fun people. If you are passionate about helping real hard working people, love technology, aren't afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our CS team is where you belong.
As a Customer Support Advocate you will become an important member of the Customer Support team, influence the company's continued success, and represent ServiceTitan to its customers.
/en/customer-support-advocate-102
Job responsibilities
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Assist customers with all aspects of our software via phone, chat, email and screen-sharing sessions, with a primary focus on customer satisfaction
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Become a ServiceTitan product expert and help both customers and coworkers succeed via knowledge sharing and identifying creative solutions to unique workflow needs
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Utilize Support tools such as the Salesforce Support Console to efficiently deliver a world class customer experience
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Work closely with a diverse team to provide superior quality technical and maintain a positive environment
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Troubleshoot and submit bugs to our developers and act as the primary driver from bug ticket creation through resolution
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Champion customer needs internally by providing feedback and communicating customer needs to internal stakeholders
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The earliest start of the shift is 3pm, and the latest shift finishes at 2am
Required qualifications
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Bachelor's degree or 2+ years of relevant experience
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Excellent people skills: must be empathetic, patient, confident, good-humored, and able to interact well with a broad spectrum of personality types
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Ability to understand and express complex ideas, abstract topics, including some technical discussions in English (Strong B2 level)
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Strong communicator in both written and verbal form
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A clear view on what constitutes top tier customer support and capable of executing on that view
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Ability to work smoothly within a team and understands that we succeed or fail together
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Ability to thrive in a culture of feedback
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Self-motivated to master a complex software and learn new technologies on the fly
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Capable of efficiently learning and using complex software as well as teaching aspects of that software to others
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An efficient and effective problem-solver with strong critical thinking skills and troubleshooting abilities
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Intelligent, self-motivated, quick thinking, and fast learning
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Keeps a cool head and maintains organization and attention to detail while multitasking in a challenging, fast-paced environment
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Quickbooks/accounting knowledge a plus.
Required candidate level: Junior
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
English
Cross-cultural communication skills
Soft skills
Time management
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About Company
ServiceTitan is a mobile, cloud-based software platform that helps Home Service companies streamline operations, improve customer service, and grow their business. We develop a backbone end-to-end solution for the multi-billion dollar Residential Home Service industry. Integrated CRM, intelligent dispatching, comprehensive reporting, marketing campaign tracking and management, mobile client for technicians in the field, integration with a variety of other software products, including Quickbooks and Intacct — these are just some of features ServiceTitan provides for its customers. Besides that, we bring a modern SaaS infrastructure to an industry traditionally underserved by software. We enable our customers to more easily manage their business, gain a lot of transparency on its state, and in the end, earn more.
We're a startup that is already successful — thousands of customers, rapid growth, incredibly low customer churn rate, and funding provided by top-tier investors in cloud software are just some of the indicators of this. Yet we are young enough to enable our team members with a very significant growth potential — both in terms of career and in terms of equity.
If you are intelligent, humble, and passionate about making a huge difference in the lives of hard-working people, ServiceTitan wants to be your platform for achieving the extraordinary. Join us.
Benefits:
- Stock options in one of the fastest-growing start-ups in Los Angeles
- An opportunity to grow in both skill and responsibility as the company scales
- Make a noticeable impact on your co-workers and customers
- Flexible vacation policy
- Flexible working hours
- Parental leave
- A world-class health insurance plan
- Free lunch every day
- Snacks and munchies in the kitchen
- Wellness/gym package
- Mobile plan coverage
- Learning and development budget
- Parking coverage
- Referral bonuses
- Performance bonus
- ... and many more perks
$165M For ServiceTitan and the Future of Home Services
The founding of ServiceTitan is very much the story of the American dream.
When Vahe and I tell it, we often say that it started in college, where we first met. But the truth is that the story started long before that, when both of our families first immigrated to this country. When they did, they did so with no money. No jobs. No language skills. But they worked extremely hard to build a life for us, to put food on the table, and to put us through school.
So when we graduated from Stanford and USC, we both decided not to take high profile tech jobs in the Bay Area. Instead, we went back home and used our skills to help the family plumbing and air conditioning businesses. We owed it to them, after the years of dedication and hard work they put in to make sure we had an even better life than they had.
Six years later, the software platform we built for them has grown to become a critical tool for companies across the US and Canada. And today, we’re proud to announce another milestone for ServiceTitan, as well as a milestone for vertical software and SoCal: a $165 million Series D at a $1.65 billion post-money valuation led by Nina Achadjian at Index Ventures, who joins our board, along with new investors Dragoneer and T Rowe Price, and existing investors Iconiq, Battery and Bessemer. This is the largest raise ever for a vertical SaaS company and the largest SaaS round in Southern California history.
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Why ServiceTitan?
Why do you work at ServiceTitan? Staff.am asked some of our employees and here's what they had to say.
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#WorkFromHome. The Best Experiencne of ServiceTitan
![](https://cdn.staff.am/staff.am/upload/f/b/e/b/fbeb9fea.jpeg)
The reaction of ServiceTitan to COVID19
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Contact details
Website https://www.servicetitan.com/
Phone: +37499094095
Address: 2/2 Melik Adamyan St, 3rd floor, Yerevan, Armenia