Customer Support Specialist
With email
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Deadline: 26 June 2024
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
JOB DESCRIPTION:
The objective of Customer Support is to provide timely support by empowering our users to operate more effectively and expand their business. The newly hired Customer Support Specialist will pass a training course, after which will be challenged to understand our customer’s needs and respond to them by providing the best solutions.
Each member of the team will contribute to the development of a creative and challenging work atmosphere.
The main aim of the Customer Support Specialist is to establish a solid relationship with our customers and ensure the connection to deliver superior customer satisfaction.
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Job responsibilities
JOB RESPONSIBILITIES:
Provide timely support on better understanding and using products launched by SupportMyApp users via Live Chat;
Analyze, track and resolve customer questions and needs in a prompt manner to ensure the highest level of client satisfaction;
Prioritize tasks based on severity of issues and the level of impact on customers;
Required qualifications
REQUIRED QUALIFICATION:
Computer literacy;
Result-oriented and goal-driven personality;
Excellent writing skills in English;
Ability to listen and understand the information and ideas presented by customers, detect issues, and provide appropriate solutions;
Ability to work in teams, build relationships quickly and effectively, and work under pressure;
Sense of responsibility;
Effective time management skills;
Ability to work with rotation based on duty schedule;
Required candidate level: Not defined
Salary: 200000 AMD - 500000 AMD Net a month
Additional information
Аpply online via staff.am and follow entire application process.
Professional skills
Proficiency in Written English
Soft skills
Positive attitude
Time management
Customer/service oriented
Goal-oriented
Logical thinking
Teamwork
Multitasking
Attention to details
Quick learner
Computer literacy
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About Company
SupportMyApp provides outsourced tech support services for web app owners.
Benefits
Contact details
Website https://supportmyapp.com/
Phone: +37495522582
Address: 9 Grigor Lusavorich Street, Yerevan, Armenia
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+374 43 901 900 
