Customer Support Specialist (Farsi speaking)
To apply with email, click the green button. If the email app on your computer or device doesn't open, copy the email address under the button and paste it into your mailbox. Then, attach your CV and add text to submit your application.
Deadline: 11 July 2024
Employment term: Permanent
Category: Sales/service management
Job type: Full time
Location: Yerevan
Job description:
Company Overview:
Golden SB Tech is a dynamic and fast-growing IT company that specializes in providing costumer support, design, marketing and programming services for other web sites. We are seeking a highly skilled and enthusiastic Farsi-speaking Customer Support Specialist to join our team.
Job Summary:
As a Customer Support Specialist, you will be responsible for providing outstanding customer service to our Farsi-speaking customers. You will be the primary point of contact for resolving customer inquiries, issues, and complaints via various channels, including phone, email, and chat. Your main objective will be to ensure customer satisfaction and retention by addressing their needs effectively and efficiently.
/en/customer-support-specialist-farsi-speaking-37
Job responsibilities
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Respond to customer inquiries and provide product information and assistance in a professional and timely manner, primarily in Farsi.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Identify trends and patterns in customer inquiries and feedback to propose improvements to products, services, and processes.
- Processing orders, forms, applications, and requests.
- Stay up to date with product knowledge, company policies, and industry trends to provide accurate and relevant information to customers.
- Maintain a high level of professionalism and customer service etiquette in all interactions, adhering to company guidelines and standards.
Required qualifications
- Fluent proficiency in both spoken and written Farsi and English is essential.
- Proven experience in a customer support or similar customer-facing role.
- Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and concisely.
- Empathy and patience when dealing with customers, with a genuine desire to help and resolve their issues.
- Strong time management and organisational skills, with the ability to handle multiple tasks simultaneously.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as required.
Required candidate level: Mid level
Additional information
Interested talents are requested to send their CVs to our email address, indicating the title of the position in the subject of the letter.
Professional skills
Customer Service skills
English
Farsi
Soft skills
Positive attitude
Time management
Flexible
Hardworking
Share this job via your favorite social media channel.
Benefits
Contact details
Website https://goldensbtech.com/
Address: 2/15 General Babayan St, Yerevan, Armenia
We use cookies. 
+374 43 901 900 
