Product Operations Senior Specialist

Deadline: 01 June 2024

Employment term: Permanent

Category: General/professional/Other services

Job type: Full time

Location: Yerevan

Job description:

About: TokenWin is an innovative crypto casino company with a diverse international team. We’re growing rapidly and plan to expand our current team of 50 to about 150 in the next six months.

We are currently seeking a Product Operations Senior Specialist who will be responsible for providing complete gaming operational support for all stakeholders.

Job responsibilities

Manage and configure software settings to ensure the correct functionality of all integrations and functionalities (Casino games, Payments methods, promotions, etc).
Communicate with 3rd party providers in matters related to configurations, promotions, technical/integration issues.
Deliver game roadmaps and communicate with providers related to launch dates and game-enabling.
Oversee the promotional visibility and content on websites.
Actively participate in promotional activities in terms of game positioning, game selection, and sending promo requests.
Ensure QA for all existing and new games and functionalities.
Ensure cross-department internal communications.
Handle incident tickets related to provider side issues.
Identify and escalate technical and non-technical issues in the gaming portfolio.
Provide daily, weekly, monthly, and ad-hoc line reporting.

Required qualifications

Bachelor's degree in Marketing, Business or related field.
Proven experience in the gaming Industry with a focus on B2C operations.
Knowledge of game testing on different devices.
Customer focused way of working with a keen visual sense.
Good analytical thinking and problem solving skills.
Ability to work effectively in a fast-paced, dynamic environment.
Detail-oriented with a focus on quality and accuracy in all aspects of work.
Good communication skills
Proficiency of using Jira and Microsoft office tools.
Fluent in English.

Required candidate level: Senior

Additional information

Why Join TokenWin:

Play a key role in a pioneering team in the crypto casino industry.
Work in a dynamic, tech-oriented office environment in Yerevan.
Utilize advanced smart tools to maximize productivity and efficiency.
Competitive compensation package with opportunities for career growth and development in a growing sector.

To apply for the position of Product Operations Senior Specialist, please submit your resume through our career portal. Only shortlisted applicants will be contacted for an interview.

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