Technical Support Specialist
To apply with email, click the green button. If the email app on your computer or device doesn't open, copy the email address under the button and paste it into your mailbox. Then, attach your CV and add text to submit your application.
Deadline: 25 May 2024
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
Provides support for the single window solution to the relevant stakeholders via calls, emails and Help Center as well as test each new release of the system, realize ticket registration, escalation and ticket clarification.
/en/technical-support-specialist-431
Job responsibilities
- Talk clients through a series of actions, either via phone, email or Help Center, until an issue is solved.
- Work with issue reporters, as necessary to help understand and resolve a given issue
- Provide clear and concise feedback on issue progress, questions and resolutions
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Stay current with system information, changes and updates
- Carry out trainings and user acceptance testing with stakeholders
- Compile necessary documentation (guidebooks, release notes, booklets, repositories etc.), write test scenarios
- To carry out regression, smoke and general testing of the platform, realize ticket registration, escalation and ticket clarification
- To document system bugs and defects, using bug management system (JIRA)
Required qualifications
- Higher education in linguistics, management, communication or any other related field
- Excellent knowledge of English, Russian and Armenian is required
- Knowledge of Insurance laws and rules is a plus
- Knowledge of basic QA principles
- Computer savvy
- Ability to speak and write clearly and accurately
- Effective listening and multitasking skills as well as a good team player
- Ability to detect issues and provide appropriate solutions
Required candidate level: Mid level
Additional information
Please submit your CV in English to: tatevik.navasardyan@bureauveritas.com, mentioning the position you are applying for in the subject line of the e-mail. Only short listed candidates will be notified for the interview.
Professional skills
Bug tracking systems
JIRA
XML
MS Excel
Soft skills
Written communication skills
Problem solving
Customer/service oriented
Detail-oriented
Multitasking
Share this job via your favorite social media channel.
About Company
BIVAC Armenia CJSC is a subsidiary of French company BUREAU VERITAS (https://group.bureauveritas.com/) located in Yerevan, Armenia. The company was founded in 2014 and manages the electronic platform Armenian Single Window for Automotive (https://aswa.am/). This platform is designed to organize all the procedures of the MTPL insurance system in single online environment bringing to automation, transparency, standardization in business processes carried out with the platform.
Contact details
Address: Proshyan 1st lane, 20/16, Yerevan, Armenia
We use cookies. 
+374 43 901 900 
