Globbing

Industry: Online Service

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Total Quality Control Specialist

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Deadline: 06 July 2024

Employment term: Permanent

Category: Quality Assurance /Control

Job type: Full time

Location: Yerevan

Job description:

We at Globbing are in a search of a Total quality control specialist who will be responsible for supervising quality control for the organization and troubleshooting quality-related issues as they arise.

Job responsibilities

Conducting weekly/monthly monitorings of service quality;
Verifying call center results by measuring skills in use of scripts, product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call;
Handling complaining customer cases;
Conducting daily/weekly/monthly call audits of randomly selected agent calls;
Completing agent evaluation forms in quality recording software platform;
Identifying opportunities to improve the work processes and environment;
Ensuring full-cycle service quality in order to provide high-quality customer service.

Required qualifications

University degree
Extremely detail-oriented;
Customer focus: proven ability to consistently deliver high-quality service;
Excellent listening, verbal, and written communication skills;
Proficient knowledge of Armenian, Russian and English;
Ability to provide objective and constructive feedback;
Proven experience in service will be considered an advantage.

Required candidate level: Mid level

Additional information

Аpply online via staff.am and follow entire application process.

Professional skills

Task management

Customer Service skills

MS Office

Service quality control

Detail oriented

Soft skills

Negotiation skills

Problem solving

Conflict resolution skills

Customer/service oriented

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Education is the best investment!

At Globbing, we believe that education is the best investment. About 630 students have worked or completed professional training with the Globbing team for the last five years. At the moment, there are also a number of students in our team who got the opportunity to work in a mega-successful startup and gain work experience. Continuing our idea, we are introducing a new, unique “Globbing Student” membership, which will provide a number of benefits to students, and most importantly, the opportunity to participate in “Globbing Scholarship”.

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