Platform Administration Specialist

Deadline: 25 August 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

We are looking for a Platform Administration Specialist to provide assistance and support related to a software/hardware platform, serving multiple clients.

Job responsibilities

  • Answer, diagnose, troubleshoot and coordinate clients’ incoming support issues through email or support help line;
  • Support and solve issues related to the Platform maintenance;
  • Keep all process documentation up-to-date in accordance with corporate policies and guidelines;
  • Reveal single and recurring problems regarding the platform;
  • Collaborate with team members and the line manager to continuously improve accuracy, effectiveness and efficiency of processes and the system;
  • Regularly liaise with branch employees to identify and solve the issues;
  • Other duties as assigned.

Required qualifications

REQUIRED QUALIFICATION:

  • Excellent analytical, problem-solving and organizational skills,
  • Ability to manage calls and provide the highest level of client satisfaction,
  • General networking knowledge, and troubleshooting skills,
  • Demonstrated ability to identify and understand issues and resolve customer inquiries and develop appropriate solutions quickly and effectively,
  • Ability to handle multiple concurrent activities with a positive and flexible attitude,
  • Strong motivation to complete tasks quickly and with high quality,
  • Desire to develop deep technical and business understanding of the platform,
  • Desire to learn basic database and software related skills,
  • Desire to learn basics of network protocols and cloud systems.

REQUIRED EDUCATION / EXPERIENCE REQUIREMENTS:

  • Bachelor’s Degree in computer science, business administration or related experience.
  • Equivalent work experience or prior experience in corporate environment desirable.

Additional information

You can apply online via staff.am or follow the below application procedure.

Interested candidates are asked to send their CV to: [email protected]  mentioning the position title ("Platform Administration Specialist") in the subject line of the mail. 

Only short-listed candidates will be contacted and invited for interview.

Please clearly mention that you have heard of this job opportunity on staff.am

Soft skills

Analytical skills

Multitasking

Communication skills

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Contact details

Website http://sefmicro.org/index/eng/home

Phone: (010) 202-822

Address:

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