Technical Support Engineer

Deadline: 03 June 2021

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

Technical Support Engineer provides high level technical support on Epygi products via ticketing system, phone and email as well as develops and executes manual or automated tests to troubleshoot the issues and ensure product quality. The fundamental goal of this position is to help our customers achieve success using our products. Technical Support Engineer is expected to take on complex test scenarios and support incidents, be self-directed, be able to determine and follow priorities. 

Job responsibilities

  • Provide technical support via phone, e-mail and through support portal to address technical challenges
  • Troubleshoot customer reported incidents
  • Gather, review and record log files, traces, configuration, environmental information and network topology data
  • Maintain accurate and timely records in our incident tracking system as well as problem report database
  • Build testbeds, scripts for automated tests and execute them
  • Execute manual tests and build test reports

Required qualifications

  • BS or MS in Computer Science or equivalent is required
  • At least 2 years of experience as a technical support engineer, network administrator or similar
  • Good knowledge of English language
  • Knowledge of networking protocols is required
  • Knowledge of VoIP protocols is desirable
  • Excellent problem-solving and communication skills.

Required candidate level: Mid level

Additional information

All qualified candidates are welcome to send their CV to: [email protected]. Please mention the position title in the subject line of the e-mail

Details about Epygi you can find at the following link: www.epygi.com

Please clearly mention that you have heard of this job opportunity on staff.am

Professional skills

Networking

Principles of VoIP

Soft skills

Problem solving 

Hardworking

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Contact details

Website http://www.epygi.com

Phone: (060) 507-102

Address: Teryan 105/1, Yerevan, Armenia