Technical Support Specialist
Deadline: 26 July 2024
Employment term: Permanent
Category: IT Support/Technician
Job type: Full time
Location: Yerevan
Job description:
Creed Roomz is looking for an experienced Techical Support Specialist to join our team.
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Job responsibilities
- Identifying troubleshooting hardware and software solutions.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Providing timely and accurate customer feedback.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment.
- Provides technical support for internal end users on routine hardware and software problems including operating system support, application support, system access problems and database support.
- Inputs data in Help Desk tracking system and assists with maintenance.
- Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
Required qualifications
- Proven work experience as a Technical Support Specialist or similar role
- Excellent knowledge of computer systems, mobile devices, and other tech products
- Proficiency in Windows OS.
- Strong problem-solving and communication skills
- Ability to multitask and prioritize customer issues
- Customer-oriented and patient approach
- Knowledge of remote support tools and ticketing systems
- Experience in the gaming industry is a plus
- Fluency in Armenian; knowledge of other languages is a plus
Required candidate level: Mid level
Additional information
Interested candidates are encouraged to submit via our career site
Schedule is shift based` 10:00-18:00, 18:00-02:00, 02:00-10:00 (3 working days and 2 days off, all shifts are mandatory)
Address` Garegin Hovsepyan 20
Role benefits
- Competitive salary
- Health insurance
- Training courses
- Social events, corporate parties
- 4 paid days of during the year
Professional skills
MS Windows, Internet
Network administration
Soft skills
Ability to work independently
Negotiation skills
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About Company
CreedRoomz Live Casino solution is a unique multi-profile gaming offering. An innovative, highly customizable and user friendly gaming interface breathes unchallengeable life into your business and attracts loyal players who are used to higher wager values. Delivering a wide choice of games is our strategy to bring more revenue growth opportunities for you. Our ever growing portfolio includes Live Roulette, Live BlackJack, Live Bet-on Poker, Live Baccarat, Speed Baccarat, Super Six Baccarat, Dragon Tiger, Auto Roulette, Bet-on Teen Patti, Casino Hold'em, Live Keno, Swift Roulette, Hi-Lo Game, Aurum Roulette, Pai Gow Poker, Russian Poker and a few more games which are currently in development. BetConstruct has built an added level of entertainment through multiple game bonuses and promotions that increase player engagement while extending playing hours and driving more bets. What comes to omni-channel deployment, our offering is available on any device, be it retail betting shops or any type of a mobile gadget.
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Benefits
Contact details
Website https://www.creedroomz.com/
Phone: +37444444453
Address: 20 Garegin Hovsepyan St, Yerevan, Armenia