IQ Soft

Описание работы

IQ Soft Company is looking for a B2B Technical Support Specialist to join it’s growing team.

The objective of B2B Technical Support Specialist is to provide timely support to Company's Partners.
The main aim of the Specialist is to establish a solid relationship with the partners and ensure smooth connection to deliver superior customer satisfaction.

/ru/b2b-support-specialist-day-night-shift-6

Обязанности

• Have a clear understanding of the workflows and needs of partners.
• Keep the record of customers and follow up with them on a timely basis for a better customer experience.
• Gather careful data points for each issue and make a thoughtful and elegant resolution.
• Walk the customer through the problem-solving process.
• Maintain communication with partners and ensure an excellent user experience.
• Provide timely support on better understanding and using products.
• Analyze, track and resolve customer questions and needs in a prompt manner to ensure the highest level of client satisfaction.
• Prioritize tasks based on the severity of issues and the level of impact on customers.
• Answering all online referrals via email, skype and other chats.
• Solving technical questions and issues with the Development department.
• Live chat support.
• Analyzing and monitoring of registered tasks on daily basis.
• After each shift to share reports about daily activities.

Требования

• Perfect writing and communication skills in English.
• Experience in a support role (preferably with B2B) is a plus.
• Organizational, research, and time-management skill.
• Strong troubleshooting and problem-solving skills.
• Ability to listen and understand the information and ideas presented by the partners.
• Ability to work in teams, build relationships quickly and effectively and work under pressure.
• Strong self-organizational and communication skills.
• Incident Management process knowledge.
• Patience when handling tough cases.
• Knowladge of other languages is a big plus.
• Familiarity with gaming industry is a plus.

BENEFITS

• Competitive Salary.
• Comfortable office at the centre of Yerevan.
• Participation to International Exhibitions and Business Trips.
• Health insurance and GYM packages for long - term employees.

Требуемый уровень кандидата: Не определено

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