CRM Manager

Deadline: 01 March 2019

Employment term: Permanent

Category: Marketing/Advertising/PR

Job type: Full time

Location: Yerevan

Job description:

We are looking for en experienced, motivated and enthusiastic CRM Manager to join our awesome team. 

Job responsibilities

  • Responsible for planning, developing and executing strategies to drive user engagement and improve conversion and repeat rates of clients
  • Translate business goals into accurate software delivery requirements, including but not limited to: specifying required data, segmentation & targeting logic, analytical and dynamic content requirements
  • Work cross functionality with product, engineering, coding, business development, design, analytics, and other teams outside of CRM, to deliver programs and initiatives
  • Conduct in-depth user research & quantitative analytics that will directly impact strategy and the roadmap
  • Writing technical specs, creating prototypes, testing and executing new features as per business needs
  • Develop daily, weekly, monthly reporting types of all relevant CRM KPIs & create the right dashboards to track and socialise performance
  • Develop and present strategy, progress, results and data analyses to stakeholders

Required qualifications

  • 3+ years’ experience working in a CRM responsible role in a dynamic online environment
  • Proven history of developing high quality digital user experiences
  • Ability to manage large, cross-functional projects and deal with multiple monthly launches
  • Proactive & independent, always looking for ways to take initiative and improve existing programs/processes
  • Advanced verbal and written communication skills in English, Russian and Armenian
  • Experience working with Coding and Engineering teams to drive technical projects
  • Attention to detail and constructive approach to problem solving
  • Results-driven marketer with proven quantitative and analytical skills
  • Advanced level knowledge of Excel (functions, pivots, etc.)
  • Planning skills and roadmap development skills
  • Ability to keep deadlines and work under high pressure in fast-changing environment

Additional information

Qualified candidate are welcomed to send their CV to: [email protected]. Please indicate “CRM manager” in the subject line of the email. Only shortlisted candidates will be contacted for interview.

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Contact details


Address: , Armenia

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