Customer Support Representative

Deadline: 21 September 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

At DISQO we believe that providing great customer support is a matter of integrity. We grow our Customer Support team with the goal of giving our customers the opportunity to interact with a live person and get a timely resolution. As a Customer Support representative your role will be providing product/services information and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. You will help triage customer reported issues and respond to them via email and chat. In addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.

Job responsibilities

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts, and file documents

  • Follow communication procedures, guidelines, and policies 

  • Prepare product or service reports by collecting and analyzing customer information

  • Identify and assess customers’ needs to achieve satisfaction

Required qualifications

  • Proven customer support experience or experience as a client service representative

  • Customer orientation and ability to adapt/respond to different types of issues

  • Familiarity with CRM systems and practices

  • Advanced written and verbal English communication skills

  • Experience of working in Agile environment  is an advantage

Salary: Competitive

Additional information

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Professional skills

Customer Service skills

Soft skills

Customer/service oriented

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Contact details


Address: 16 Halabyan St., Yerevan

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