Customer/Technical Support Specialist

Deadline: 30 April 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

VOLO is looking for experienced result-oriented professional to fulfill the position of Customer/Technical Support Specialist working for international clients in an enterprise-focused team.

Job responsibilities

  • Manage client’s internal systems (these includes CRM, user accounts, email accounts, website, marketing tools, etc.);
  • Cover of client’s ad-hoc internal IT needs, including IT support, which usually involves internet research on the issue and possible solutions;
  • Manage regular IT operational tasks (management, escalation and follow up of IT related alerts and tasks);
  • Perform other supporting activities (these includes IT strategy questions; system selection for new internal systems; security changes and planning; contract management and other tasks).

Required qualifications

  • University degree in Computer science or equivalent field;
  • At least 3 years of working experience in IT field;
  • Excellent English language skills, both speaking and writing;
  • Knowledge of IT technologies; 
  • Be advanced PC user and proficient in Microsoft Office suite; 
  • Exceptional interpersonal skills, with a focus on report building, listening, and questioning skills;
  • Strong documentation skills;
  • Proven analytical and problem-solving skills;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Professional skills

IT Support

Soft skills

Communication skills

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You can apply for this job just by following Application procedure.

Application procedures

Please submit your CV in English to: [email protected], mentioning the position you are applying for in the subject line of the e-mail. No personal visits, deliveries or phone calls, please. Only short listed candidates will be notified for the interview.

Please clearly mention that you have heard of this job opportunity on staff.am

Contact details

Website։ http://www.volo.global

Phone: (011) 998-050

Address: , Komitas 54V, 5th floor , Yerevan , Armenia

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