Customer/Technical Support Specialist

Deadline: 30 April 2019

Employment term: Permanent

Category: Other IT

Job type: Full time

Location: Yerevan

Job description:

VOLO is looking for experienced result-oriented professional to fulfill the position of Customer/Technical Support Specialist working for international clients in an enterprise-focused team.

Job responsibilities

  • Manage client’s internal systems (these includes CRM, user accounts, email accounts, website, marketing tools, etc.);
  • Cover of client’s ad-hoc internal IT needs, including IT support, which usually involves internet research on the issue and possible solutions;
  • Manage regular IT operational tasks (management, escalation and follow up of IT related alerts and tasks);
  • Perform other supporting activities (these includes IT strategy questions; system selection for new internal systems; security changes and planning; contract management and other tasks).

Required qualifications

  • University degree in Computer science or equivalent field;
  • At least 3 years of working experience in IT field;
  • Excellent English language skills, both speaking and writing;
  • Knowledge of IT technologies; 
  • Be advanced PC user and proficient in Microsoft Office suite; 
  • Exceptional interpersonal skills, with a focus on report building, listening, and questioning skills;
  • Strong documentation skills;
  • Proven analytical and problem-solving skills;
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.

Professional skills

IT Support

Soft skills

Communication skills

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You can apply for this job just by following Application procedure.

Application procedures

Please submit your CV in English to: [email protected], mentioning the position you are applying for in the subject line of the e-mail. No personal visits, deliveries or phone calls, please. Only short listed candidates will be notified for the interview.

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Contact details


Phone: (011) 998-050

Address: , Komitas 54V, 5th floor , Yerevan , Armenia

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