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Logistics & Aftersales Manager
Deadline: 31 July 2024
Employment term: Permanent
Category: Procurement/Logistics/Courier
Job type: Full time
Location: Yerevan
Job description:
Technogym, a global leader in fitness and wellness products, is seeking a dynamic and experienced Logistics and After-Sales Manager for its distribution operations in Armenia. The successful candidate will oversee all aspects of the logistics and after-sales functions, ensuring efficient and customer-focused operations that align with Technogym's high standards.
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Job responsibilities
- Logistics Management:
- Supply Chain Coordination: Manage and coordinate the entire supply chain process, including procurement, warehousing, and distribution of Technogym products in Armenia.
- Inventory Control: Maintain optimal inventory levels to meet customer demands while minimizing holding costs.
- Shipment Oversight: Supervise the receiving, inspection, and distribution of products to ensure timely and accurate deliveries.
- Vendor Management: Collaborate with suppliers, freight forwarders, and other partners to optimize logistics processes and costs.
- Compliance: Ensure all logistics activities comply with local regulations and company policies.
- After-Sales Service:
- Customer Support: Oversee the after-sales service team to provide high-quality support to customers, addressing issues such as installation, maintenance, and repair of Technogym equipment.
- Service Coordination: Plan and manage the scheduling of service technicians for on-site visits and remote support.
- Warranty Management: Administer warranty claims and processes, ensuring swift resolution and customer satisfaction. Develop and offer extended warranty packages for customers.
- Feedback Loop: Collect and analyze customer feedback to identify trends and areas for improvement in after-sales service.
- Team Leadership and Development:
- Team Management: Lead, mentor, and develop the logistics and after-sales teams, fostering a culture of excellence and continuous improvement.
- Training: Implement training programs to enhance the skills and knowledge of team members, particularly in customer service and technical support.
- Performance Management: Set performance goals, conduct regular reviews, and implement strategies to achieve departmental objectives.
- Operational Efficiency and Improvement:
- Process Optimization: Identify opportunities to streamline logistics and after-sales processes, implementing best practices to enhance efficiency and reduce costs.
- Technology Utilization: Leverage technology and systems to improve logistics tracking, inventory management, and customer service.
- KPI Monitoring: Establish and monitor key performance indicators (KPIs) to track the effectiveness of logistics and after-sales operations.
- Customer Relationship Management:
- Client Engagement: Build and maintain strong relationships with key clients, ensuring their needs are met with high standards of service.
- Issue Resolution: Act as the escalation point for complex customer issues, resolving them promptly and effectively to maintain customer satisfaction.
Required qualifications
- Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field,
- Minimum of 5 years of experience in logistics and after-sales management, preferably in the fitness or consumer electronics industry,
- Strong understanding of supply chain and logistics principles,
- Excellent leadership and team management capabilities,
- Proficiency in logistics software and customer relationship management (CRM) systems,
- Strong problem-solving skills and ability to manage multiple tasks in a fast-paced environment,
- Excellent communication and interpersonal skills,
- Strong understanding of supply chain and logistics principles,
- Fluency in English and Armenian; Russian language skills are a plus.
Required candidate level: Not defined
Additional information
Interested candidates are invited to submit their resume and a cover letter outlining their qualifications and experience to hr@galaxygroup.am.
Professional skills
Logistics
Phone negotiations
Supply chain logistics
Soft skills
Leadership skills
Problem solving
Multitasking
Team management
Communication
Strong interpersonal skills
Communication skills in different languages
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About Company
We seek, evaluate, invest and deliver an innovative, life-changing solution that reinvents market standards, raise consumer expectations, and create a long-lasting positive impact on our customers’ lives.
What first began as a food distribution company, soon enlarged its portfolio to spheres such as consumer goods, retail, real estate, hospitality, telecommunications, and IT industries. As of today, Galaxy Group of companies has 3,000+ employees and is represented in 3 countries with over 10 diverse fields of operations.
The people that we work for and work with are our main source of inspiration. We hope to ensure a higher quality of life for people by increasing efficiency, delivering simpler spoliations, and constantly pushing the boundaries of innovation.
As one of the largest employers in Armenia, we truly believe in the power of knowledge and experiences. We invest in our professionals, and potential employees. As we grow, we have more and more opportunities we can offer to our professional community. Join us on our mission!
Companies that are part of Galaxy Group of Companies
Although we are a large group, we are connected by one goal - to disrupt industries, any and all. We invest in all professionals to ensure not only career growth but personal growth as well. We work together, alongside each other, but also give ownership over each task or project. This is how we are able to develop and grow.
In specific, Galaxy Group of Companies and its corresponding industries and companies.
- IT & Tech - Ucom, Innovation & Technology Park.
- Entertainment & Hospitality - Courtyard by Marriott; SantaFe; Pahest33; Paul, Capitan kid's Treasure Island; Kinopark .
- Real Estate & Construction - Yerevan Mall, Roomshin.
- Retail: TI'ME, Chronograph, Pandora.
- Importation & Production: MegaFood.
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Contact details
Website http://galaxygroup.am/
Phone: +374 11 500003
Address: Galaxy Group of Companies, Yerevan, Armenia