Front Office Manager in Tsaghkadzor
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Deadline: 28 July 2024
Employment term: Permanent
Category: Tourism/Hospitality/HoReCa
Job type: Full time
Location: Tsaghkadzor
Job description:
The Stellar Hotels chain is a leading chain of quality hotels located in Armenia.
Stellar Hotels includes the brands Stellar Collection, Sphera and Solar. In each of our hotels, guests will be able to appreciate the high level of service, flexible pricing and quality.
Front Office Manager in Stellar Hotels oversees the Front Office operations of the Hotel. In this role, you will be required to greet and welcome Guests, tend to their questions and complaints, manage booking and appointment schedules, and ensure the reception area is professionally maintained.
To be a successful Front Office Manager, you should possess strong time management, staff management and organizational skills.
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Job responsibilities
- Define and implement Front Office objectives and procedures.
- Make the working schedules for the Front Office and Reception Staff.
- Hold trainings for the new-hired Staff as well as the current trainings.
- Tend to Guests complaints and questions providing exceptional Guest Service.
- Ensure the Front Office and Reception area is clean and organized.
- Maintain Front Office supplies and equipment.
- Manage Front Office records, and contracts.
- Supervise staff and all Front Office activities including bookings, appointments, phone calls, and emails.
- Coordinate the Front Office works with HK, FB, Technical and other Hotel Departments.
- Conduct performance reviews with the Front Office staff.
Required qualifications
- Higher education, preferably in Linguistics, Hotel Management or related field
- Fluency in Armenian, Russian and English Languages
- A minimum of 2 years of experience as a Front Office manager or similar role.
- Proficient in hotel front desk software
- Good understanding of procedures and practices in the hospitality industry.
- Strong organizational and time management skills.
- The ability to provide exceptional customer service.
- Excellent communication and organizational skills
- Guest-service attitude.
- Stress-resistant.
- Attention to details.
Required candidate level: Senior
Additional information
- The possibility of career growth within the Hotel chain and restraurant services within the chain.
- Competitive salary above market rates.
- A probation period with a gradual increase in workload and income, depending on individual performance and abilities.
- Training and professional development activities
- Friendly atmosphere.
- Special Offer for Hotel stays within the chain.
- Complimentary Lunch, Tea & Coffee.
Professional skills
Staff management
Task management
Customer Service skills
Customer relationship management
Soft skills
Ability to work independently
Leadership skills
Negotiation skills
Time management
Customer/service oriented
Special tag
Bachelor's degree
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About Company
We are an international hospitality management company governing wide variety of upscale and upper-upscale properties in Russia and CIS with diverse concepts and clientele.
- Our hotels & restaurants have various concepts and a multi-profile target audience
- We aim to provide quality anticipatory service for our guests that exceeds their expectations that results in loyalty and maximizing the revenue for our owners
- We emphasize the contribution of our team in the company success and reward our associates with development and growth
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Benefits
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